Job Title:
Program Specialist 2 - Financial Aid

Tacoma Community College

Link to application for this position:

$37,260.00 - $48,480.00 Annually

Job Location:
6501 South 19th Street

Tacoma WA 98466-6100

Application Deadline:
02/11/2019 11:59 PM Pacific


Essential Functions:

•Analyze, understand and independently articulate general program eligibility requirements (Interpret and determine need requirements, various grant criteria, Stafford loans, work-study and satisfactory academic progress), the application process, status and timelines.

•Using professional judgment, analyze, review and evaluate financial aid applications.

•Determine eligibility for federal and state funding. Analyze and evaluate files by applying extensive knowledge of regulations for determining eligibility and need based on application data, federal database matches and academic progress requirements.

•Process financial aid files and make awards to students for federal and state financial aid, including Pell grant, Federal Supplemental Educational Opportunity Grant, federal Direct Loan, Washington State Need Grant, Passport to College, Scholarships and other need and non-need based aid.

•Prevent over-awards of financial aid by ensuring timely and accurate review of all aid types prior to awarding need-based or other financial resources.

•Counsel students by providing excellent customer service, demonstrating empathy, listening attentively to questions and concerns, responding professionally to hostility, communicating clearly with native and non-native English speakers, and exercising professionalism and discretion in all communications and actions.

•May assist with and/or manage loan processing, Pell/COD processing, office budget, SAP (satisfactory academic progress) processing, Work Study programs, Return of Title IV funds (R2T4),disbursements, specialized financial aid processing (Bachelor's, Study Abroad, Second Chance Pell, consortiums), Scholarships (Foundation, State and external), WorkForce awards, Veterans office.

•Provide consultation and directly assist students in resolving eligibility issues and application difficulties in all financial aid programs.

•Maintain the confidentiality of student files and records per FERPA guidelines.

•Support various office functions by providing direct assistance including answering phones, emails, and questions from walk-in students and the general public in an accurate and timely manner. Provide clear explanations of complex and technical information.

•May review various types of appeals submitted by students, such as Satisfactory Academic Progress, Time Limit, Income Revisions, and make necessary professional judgment decisions

•May conduct classroom visits and outreach events to educate students and the about financial aid and scholarship programs.

•Perform other duties as assigned to support the team in achieving its service objectives.


Minimum Qualifications

•Associates degree from accredited college or university.

•Two years' experience working in a financial aid office, working with student loan regulations, or related office experience.-Or- Bachelor's degree and some financial aid office experience may substitute for the two years' experience.

•Intermediate experience with word processing, database, spreadsheets, email, and other related business software. (Microsoft Office preferred). Preferred Qualifications

•Experience awarding financial aid.

•Experience in student loan processing.

•Experience using PeopleSoft applications.

•Budget reconciliation/monitoring experience.


Will you accept electronic resumes?:

Please apply online at: